Policies
PAYMENT
We accept all major credit cards, wire transfers, cashier’s or bank checks and personal checks (which will have to clear before the item is sent out). Please contact us directly for wire transfer instructions.
Returns on PayPal payments will incur a restocking fee of 2.9% of the purchase price based on PayPal no longer refunding their transaction fees.
ADDRESS CONFIRMATION
If you are paying by credit card, the shipping and billing address associated with the card need to match. This is in order to protect our customers and ourselves from fraudulent activity.
RING SIZING
Please message us about sizings on vintage and antique rings because there may be constraints to sizing amounts. Sizings take 10 business days before shipping. Rings that have been sized by us can be returned as long as it’s within our 14 day return policy, refund will be issued minus the sizing fees incurred. Rings sized by other parties are final sale.
SHIPPING AND DELIVERY
Items in stock ship within 24 hours, cancellations can be made within 3 hours of purchase.
Domestic Shipping: Insured shipping within the United States is Free. We ship all domestic packages via USPS first class mail for items valued $999 or less. Items valued $1000 or more are shipped UPS 2nd Day Air and must be made to a physical address with an adult present to sign for the package.
If a package has not been received a claim may be opened after 7 business days to track missing mail. You may request an alternative shipping method but will be charged the difference in the shipping price. To file a claim, USPS priority mail express can begin 7 business days after ship date. USPS priority, insured and registered mail claims can begin 15 business days after ship date. Claims are made by the shipper and the shippee will be notified throughout the process.
Damaged Items via shipping - If an item arrives damaged, contact us immediately at jewelconcierge@jewelconscious.com and we will provide a prepaid shipping label. Once the item is returned and received, a full refund will be issued.
International Shipping prices will vary based on the value of item(s) and shipping company. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All international orders are shipped via UPS or DHL. All packages shipped by JewelConscious are fully insured for their purchased price. When your item is ready to ship, an email will be provided by GoShippo on behalf of JewelConscious containing your tracking information. GoShippo is a third party shipping company that secures and insures your shipment.
LAYAWAY
We offer a layaway service for items priced $300 or more. A 3 month layaway plan is offered and split into 3 payments with the first 1/3 as the initial down payment. Please convoy to request it. Since we are not a bank, if a payment is missed, your layaway is no longer valid and the item will be relisted for sale while your deposit is forfeited.
If you found us on Etsy, layaways are still made on www.jewelconscious.com due to Etsy policies.
We understand life throws some curveballs and you may be unable to follow through with your commitment. Open Communication is encouraged. If you have a problem paying, PLEASE message us. We are a small business and are unable to finance your purchase beyond the timeframe we have offered you.
RETURN POLICY
We gladly accept returns within 14 days, exchanges within 30 days, and cancellations within 1 hour of your order.
Returns: Hassle free returns within 14 days of delivery. Please email at jewelconcierge@jewelconscious.com for a pre-paid shipping label with shipping instructions.
A refund will be issued upon receipt of returned item in its original condition, minus the shipping charges and any fee incurred for modifications or sizings.
As of May 7, 2020, PayPal will no longer refund transaction fees to sellers that issue refunds. Due to these changes, the 2.9% transaction fee will be incurred to the buyer if the buyer chooses to return an item paid via PayPal.
https://www.paypal.com/us/smarthelp/article/FAQ3108
Vintage Item Orders
All vintage items that have not been made to order may be returned for a full refund within 14 days of receipt. If you are unsure about your purchase, please contact us within 3 days of receipt to discuss the return or exchange. Customers must contact us prior to shipping returns so we can issue a no hassle shipping label.
Made to Order
JewelConscious made to order pieces are non-refundable.
International Returns
We offer hassle free domestic return shipping labels but this is not available for return shipping on international orders. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that JewelConscious may incur by receiving the return. All items returned will receive a refund minus the shipping charges from the total amount.
CONDITION RATING
All pieces that are vintage or estate are rated 1-10, 1 being the poorest of conditions and 10 being new. No vintage or estate piece will be rated 10, unless the piece has never been worn, 9 will be the highest rating referring to like new condition.
WARRANTY
JewelConscious offers a free lifetime warranty on all of our jewelry against any manufacturing defects. If you experience any problem with your purchase, you are welcome to ship it back to us for evaluation. If we deem the problem a manufacturing issue, JewelConscious will repair the item at no expense to the customer. The warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by JewelConscious will void our warranty. We stress the importance in choosing jewelry that is appropriate for your lifestyle.
DISCLAIMER
JewelConscious uses its vast knowledge to date each piece based on materials, construction techniques, hallmarks/signatures, overall style and cultural context. While dating and authenticity are not a formal science, we determine them to the best of our ability based on our knowledge, experience and resources. Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Unless certified by an independent lab, such as the Gemological Institute of America (GIA) or the European Gemological Laboratory (EGL), stone gradings are done by us. Jewelry descriptions and all carat weights stated represent approximations. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. Please email us for further details. All diamonds shown on our website are natural, untreated diamonds. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image. Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system or human error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. Under no circumstances will JewelConscious be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.
PRIVACY
Protecting your information is a priority. We will use the contact information we collect, to consult with you (via email or telephone), so we can keep you up to date with our latest purchases and to streamline our services to better suit your requirements. We will share your delivery address with necessary shipping companies only. We will NEVER sell or share your details to any third party. www.jewelconscious.com may contain links to other websites, we are not responsible for their privacy policies or content. All transactions on www.jewelconscious.com are strictly confidential.
PERSONAL INFORMATION WE COLLECT
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW DO WE USE YOUR PERSONAL INFORMATION?
JewelConscious collects such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store-- Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy.
We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
OPT OUT
If you don’t want us to process your data, please contact us at jewelconcierge@jewelconscious.com or write us at: PO Box 13, Niantic, CT, 06357, United States
Additional Opt-Out Options:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
PRIVACY POLICY UPDATED
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Please note, for EU residents we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records only unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jewelconcierge@jewelconscious.com or by mail using the address below:
PO Box 13, Niantic, CT, 06357, United States