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Common Queries

The Info You’re After

What is your return policy?

We gladly accept returns within 14 days, exchanges within 30 days, and cancellations within 1 hour of your order.
 

Returns: Hassle free returns within 14 days of delivery after receiving Return Authorization number and prepaid shipping label. Upon receipt of returned item in its original condition, a full refund minus the shipping charge will be issued. 

How are Items Tested for Authenticity?

We use GIA standard equipment to test the alloys and gemstones. 
Alloy Testing - AcidsGXL Next gold, platinum and silver tester along with a rare earth magnet 
Gem Testing - A refractometer, a microscope and a gem loupe, sometimes it is necessary to send the stone to a Laboratory. For Colored Gemstones we use American Gem Laboratories
Diamond Grading - A microscope, a diamond grading lamp and GemOro master stones, sometimes it is necessary to send the stone to a Laboratory, for Diamonds we use
Gemological Institute of America.
Pricing is based on GemGuide and Rapaport

Layaway Options

We offer a flexible layaway plan that gives you 3 installments within 3 months. The initial payment is the first of the 3 payments. Each additional payment is expected one month after the initial payment.