Common Queries

The Info You're After

What is your return policy?


We gladly accept returns within 14 days, exchanges within 30 days, and cancellations within 1 hour of your order. Any costs incurred to modifications or sizings to piece are non-refundable. Custom orders are non-refundable.
Returns: Hassle free returns within 14 days of delivery after receiving Return Authorization number and prepaid shipping label. Upon receipt of returned item in its original condition, a full refund minus the shipping charges will be issued.

As of May 7, 2020, PayPal will no longer refund transaction fees to sellers that issue refunds. Due to these changes, the 2.9% transaction fee will be incurred to the buyer if the buyer chooses to return an item paid via PayPal.

https://www.paypal.com/us/smarthelp/article/FAQ3108

Vintage Item Orders All vintage items that have not been made to order may be returned for a full refund within 14 days of receipt. If you are unsure about your purchase, please contact us within 7 days of receipt to discuss the return or exchange. Customers must contact us prior to shipping returns so we can issue a free shipping label.

Made to Order

JewelConscious made to order pieces are non-refundable.

International Returns

We offer hassle free domestic return shipping labels but this is not available for return shipping on international orders. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that JewelConscious may incur by receiving the return. All items returned will receive a refund minus the shipping charges from the total amount.




How are Items Tested for Authenticity?


We use GIA standard equipment to test the alloys and gemstones. Alloy Testing - Acids & GXL Next gold, platinum and silver tester along with a rare earth magnet. Gem Testing - A refractometer, a microscope and a gem loupe, sometimes it is necessary to send the stone to a Laboratory. For Colored Gemstones we use American Gem Laboratories. Diamond Grading - A microscope, a diamond grading lamp and GemOro master stones, sometimes it is necessary to send the stone to a Laboratory, for Diamonds we use Gemological Institute of America. Pricing is based on GemGuide and Rapaport.




Layaway Options


We offer a flexible layaway plan for items $200 and higher, that gives you 3 installments within 3 months, please convoy to request it. A 3 month layaway plan is offered and split into 3 payments with the first 1/3 as the initial deposit. Friendly reminders are offered and encouraged. If a payment is missed, your layaway is no longer valid and the item will be relisted for sale while your deposit is forfeited. Due to numerous delays in layaway payments and with the understanding that we are not a bank and are unable to finance the cost of holding onto a piece. Open Communication is encouraged. If you have a problem paying, PLEASE message us.




Sizings


Please convoy about sizings on vintage and antique rings because there may be constraints to sizing amounts. The first ring sizing of any purchase made over $300 is complimentary for the first full size up or down and takes 7 business days before shipping. Rings that have been sized by us can be returned as long as it’s within our 14 day return policy. Rings sized by other parties are final sale.




Payment


We accept all major credit cards, wire transfers, cashier’s or bank checks and personal checks (which will have to clear before the item is sent out). Please contact us directly for wire transfer instructions. Returns on PayPal payments will incur a restocking fee of 2.9% of the purchase price based on PayPal no longer refunding their transaction fees.




Shipping


Items in stock ship within 24 hours and cancellations can be made within 1 hour of purchase. Domestic Shipping: Insured shipping within the United States is Free. We ship all domestic packages via USPS first class mail for items valued $999 or less. Items valued $1000 or more are shipped USPS Priority Mail and must be made to a physical address with an adult present to sign for the package. International Shipping: orders are shipped via DHL. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. All packages shipped by JewelConscious are fully insured for their purchased price. When your item is ready to ship, an email will be provided by GoShippo on behalf of JewelConscious containing your tracking information. GoShippo is a third party shipping company that secures and insures your shipment. If you are paying by credit card, the shipping and billing address associated with the card must match. This is in order to protect our customers and ourselves from fraudulent activity.




Gift Wrapping


All items are shipped in a gift box with no paperwork.

Please request gift wrapping in the notes at checkout.




Condition Rating


All pieces that are vintage or estate are rated 1-10, 1 being the poorest of conditions and 10 being new. No vintage or estate piece will be rated 10, unless the piece has never been worn. 9 will be the highest rating referring to like new condition.




Guarantee


JewelConscious offers a limited warranty on all of our jewelry against any manufacturing defects. If you experience any problem with your purchase, you are welcome to ship it back to us for evaluation. If we deem the problem a manufacturing issue, JewelConscious will repair the item at no expense to the customer. The warranty excludes coverage due to wear and tear and/or negligence subsequent to purchase. Within the first six months of purchase we will replace side or accent diamonds that go missing if we feel that it is a manufacturing defect. After six months of purchase all missing side or accent diamonds will be considered wear and tear and will be at the expense of the customer. Any repairs or work not done by JewelConscious will void our warranty. We stress the importance in choosing jewelry that is appropriate for your lifestyle.





 JewelConscious provides jewelry with a clear conscious and a personalized buying experience from a 30-year industry expert to help you decide exactly what you want and treasure it for years to come.

Privacy Policy

NAVIGATION

Home

About

Shop

Sell

FAQ

Contact

Updates on New Arrivals

© 2021 JewelConscious. All rights reserved.

  • Facebook
  • Twitter
  • Pinterest
  • Instagram