Common Queries

We gladly accept returns within 14 days, exchanges within 30 days, and cancellations within 1 hour of your order. Any costs incurred for modifications or sizings are non-refundable. Custom orders are non-refundable. Sale items are non-refundable. Return prepaid shipping label Hassle free returns within 14 days of delivery after receiving Return Authorization number and prepaid shipping label. Upon receipt of returned item in its original condition, a full refund minus the shipping charges will be issued. As of May 7, 2020, PayPal will no longer refund transaction fees to sellers that issue refunds (restocking fee on paypal purchases). Due to these changes, the 2.9% transaction fee will be incurred to the buyer if the buyer chooses to return an item paid via PayPal. https://www.paypal.com/us/smarthelp/article/FAQ3108 Vintage Item Orders All vintage items that have not been modified may be returned for a full refund within 14 days of receipt. If you are unsure about your purchase, please contact us within 7 days of receipt to discuss the return or exchange. Customers must contact us prior to shipping returns so we can issue a prepaid shipping label. Made to Order JewelConscious made to order pieces are non-refundable. International Returns We offer hassle free domestic return shipping labels but this is not available for return shipping on international orders. International customers are responsible for insured returned shipments, as well as all duties/taxes/tariffs that JewelConscious may incur by receiving the return. All items returned will receive a refund minus the shipping charges from the total amount.

We use GIA standard equipment to test the alloys and gemstones. Alloy Testing - Acids & GXL Next gold, platinum and silver tester along with a rare earth magnet. Gem Testing - A refractometer, a microscope and a gem loupe, sometimes it is necessary to send the stone to a Laboratory. For Colored Gemstones we use American Gem Laboratories. Diamond Grading - A microscope, a diamond grading lamp and GemOro master stones, sometimes it is necessary to send the stone to a Laboratory, for Diamonds we use Gemological Institute of America. Pricing is based on GemGuide and Rapaport.

We offer a flexible layaway plan for items $300 and higher, that gives you 3 installments within 3 months, please convoy to request it. A 3 month layaway plan is offered and split into 3 payments with the first 1/3 as the initial deposit. Friendly reminders are offered and encouraged. If a payment is missed, your layaway is no longer valid and the item will be relisted for sale while your deposit is forfeited. Due to numerous delays in layaway payments and with the understanding that we are not a bank and are unable to finance the cost of holding onto a piece. We are not unreasonable and understand that circumstances change. Open communication is encouraged so if you are having a problem paying, PLEASE message us.

Please message us about sizings on vintage and antique rings because there may be constraints to sizing amounts. Sizings are taking 10 business days before shipping. Rings that have been sized by us can be returned as long as it’s within our 14 day return policy. Any fees incurred for modifications are non-refundable. Rings sized by other parties are final sale.

We accept all major credit cards, wire transfers, cashier’s or bank checks and personal checks (which will have to clear before the item is sent out). Please contact us directly for wire transfer instructions. Returns on PayPal payments will incur a restocking fee of 2.9% of the purchase price based on PayPal no longer refunding their transaction fees.

Cancellations: Cancellations can be made within 1 hour of purchase. Shipping: In stock items will ship within 24 hours. Most orders placed by 2pm EST will ship same day. Please look at your emails for updates on tracking and shipping. Domestic Shipping: Insured shipping within the United States is Free. We ship all domestic packages via USPS first class mail for items valued $999 or less. Items valued $1000 or more are shipped UPS 2nd Day Air with signature required. International Shipping: orders are shipped insured via DHL or UPS. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. Fraud protection requires that if payment is made via credit card, the shipping and billing address associated with the card must match. Insurance: All packages shipped by JewelConscious are fully insured for their purchased price. When your item is ready to ship, an email will be provided with your tracking information.

All items are shipped in a gift box with no paperwork. Please request gift wrapping in the notes at checkout.

All pieces that are vintage or estate are rated 1-10, 1 being the poorest of conditions and 10 being new. No vintage or estate piece will be rated 10, unless the piece has never been worn. 9 will be the highest rating referring to like new condition.